Most NHT contributors are now aware that in the eighth year after making their contributions, they can apply for a refund of their money. In fact, many customers can hardly wait for January 1 to arrive in order to apply for sums due to them. What most persons do not realize, however, is that the NHT places no time limit on the refund of contributions. “Many customers seem to think that there is a cut-off period after which they cannot come in for their money,” says Manager of Contribution Refunds, Karen Isaacs. “This is not true. Customers can come in at any time of the year and we will process their claim.” Mrs. Isaacs says that this misconception has led to a rush on the NHT from January to March each year as people try to beat an imaginary deadline.
Online applications, the convenient way
In an effort to process claims quickly and at the same time, reduce congestion in its offices, the NHT has been encouraging contributors to apply for their refunds via the Internet. If all records are accurate and up-to-date, persons who apply by this route, are issued their cheques within four working days. They have the option to pick up their funds at the NHT office of their choice, or to have the money lodged to their bank accounts. One customer, Norman Cobrand, an airline pilot can testify to the efficiency of the service. “I was actually on my way to the NHT office when I saw a poster advertising the online service. I did an about turn, applied, got my funds in the promised time, and promptly e-mailed the good news to my friends overseas. They have been taking advantage of this window ever since.”
Fast turn-around time
Apart from the convenience of applying at any time from any computer location, applying online offers a faster delivery time than making the application in person. This is especially useful for contributors in rural parishes. A small number of walk-in applicants at the NHT’s Head Office receive their cheques on the same day. However, the majority have a 10-day waiting period, compared to the three-day online service.
“Applying for your regular contributions refund online is easy and saves time.”
“Applying for regular contributions is easy,” says Mrs. Isaacs. To facilitate the process, customers must provide their NIS number and their TRN. They also need to provide a list of companies for which they have worked, as well as the years they worked for each company. Contributors who have received a mortgage from the NHT are also due a refund. This sum is however written off against their mortgage account, rather than paid directly to them. Mrs. Isaacs says that where companies have deducted sums from employees’ wages but have not paid over the contributions, the employee will not receive a cheque. If the application was made online, the contributor will be notified by e-mail, that his or her records are incomplete.
For more information, visit the NHT website at www.nht.gov.jm